PRIVACY POLICY

 

  1. GENERAL TERMS

1.1.  The App is an information platform-digital application called PowerRabbit (hereinafter referred to as the “App“), through which PowerRabbit provides its Users with various types of services (see Terms & Conditions).

1.2.  This privacy policy governs the collection, storage and use of personal data collected, stored and used on the App.

1.3.  The owner of the App and the Data Controller is SIA POWER RABBIT, registration number 40003021733, registered office Ganību dambis 36, Riga, LV-1005, Latvia (hereinafter – PowerRabbit or the Data Controller).

1.4.  We protect and take care of the privacy and personal data protection of visitors to the App. We undertake to respect your right to lawful processing and protection of personal data and to comply with applicable laws and regulations on personal data protection – General Data Protection Regulation (GDPR) and other laws and regulations, if applicable to data processing.

1.5.  This privacy policy provides information on how the Data Controller collects and processes the personal data of visitors to the App.

1.6.  By accessing the App, you confirm that you have read and understood this privacy policy and agree to it in full.

  1. PERSONAL INFORMATION WE COLLECT

2.1.  Personal Information for the purposes of this privacy policy means Device Information and User Information together.

2.2.  We collect, store and use the following automatically aggregated information, hereinafter referred to as “Device Information“:

2.2.1.   When you visit the App, we automatically collect certain information about your device, including information about your web browser, IP address, device model, screen size, time zone, geo-location and certain cookies that are on your device.

2.2.2.   In addition, when you browse the App, we collect information about the individual web pages or products you have viewed, what websites or search items directed you to the App, and information about how you interact with the App.

2.3.  We collect information about your device using the following technologies:

2.3.1.   “Cookies” are data files that are placed on your device or computer and often contain an anonymous unique identifier;

2.3.2.   “Log files” track activity that occurs on the App and collect data including your IP address, browser type, internet service provider, referring / exit pages and date / time stamps.

2.4.  We collect the following information for the performance of the Services:

2.4.1.   The information you provide to apply for a service;

2.4.2.   The information you provide for registration;

2.4.3.   Information about any transactions between you and the Data Controller (including information about orders);

2.4.4.   Any other information you wish to send to us.

  1. HOW WE USE YOUR PERSONAL INFORMATION

3.1.  We use information to:

3.1.1.   Location data is collected only when the App is activated;

3.1.2.   The collection of location data stops when the App is closed;

3.1.3.   We may use location information to identify nearby Devices;

3.1.4.   We use the user’s contact details to notify you of available updates to the App;

3.1.5.   Customer support service data is collected on a case-by-case basis and is stored to resolve disputes and service quality issues;

3.1.6.   Contact you;

3.1.7.   Respond to your queries;

3.1.8.   Check information for possible fraud or other irregularities;

3.1.9.   Provide information or advertising relating to our products or services in accordance with your preferences.

3.2.  We use the device information we collect to help us prevent potential risks and fraud attempts (in particular, your IP address), and generally to improve and optimise our App (for example, by generating analytics about how our customers browse and interact with the App, to measure the success of our marketing and advertising campaigns, to provide the best possible visual and technical experience for your specific device model, screen size and web browser).

  1. COOKIE POLICY

4.1.  Cookies are small text files that websites can use to make the user experience more efficient.

4.2.  We use short-term (session) and long-term (persistent) cookies.

4.2.1.   Session cookies allow us to track your activities during a single browsing session, but do not remain on your device afterwards.

4.2.2.   Persistent cookies remain on your device between sessions. We use them to authenticate you and remember your preferences.

4.3.  We also use third party cookies to ensure the safe and convenient operation of the App and to generate internal statistics, i.e. to learn more about a visitor’s activities on the App and to analyse visitor and user interactions.

4.4.  Some cookies are mandatory for the full functioning of the App, however, we also use cookies that are optional and you can refuse them. In this case, the App will be loaded without containing the code that activates these cookies.

4.4.1.   We use “Google Analytics” as an optional cookie that sends user data to Google’s servers. Google prohibits the transfer of personally identifiable information in its privacy policy, so we ask you to consent to the use of these optional cookies.

  1. SHARING PERSONAL INFORMATION

5.1.  We share your personal information with third parties to help us use your personal information as described above.

5.2.  Depending on your location, your personal data may be disclosed to PowerRabbit Group and partner companies (local subsidiaries, their representatives, business partners, agents, etc.). The processing of personal data by PowerRabbit group and partner companies is subject to the terms set out in this privacy policy.

5.3.  We also use Google Analytics and Facebook Pixel to help us understand how our customers use the App.

5.4.  We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena or other lawful request for information, or to otherwise protect our rights.

5.5.  Your information will not be disclosed to third parties except as set out above and where we have received your express consent or where disclosure is required by law.

  1. BEHAVIOURAL ADVERTISING

6.1.  As described above, we use your personal information to provide you with targeted advertising or tailored marketing offers that we think may be of interest to you.

  1. OPT-OUT (DO NOT TRACK)

7.1.  Please note that we do not change our data collection and use practices for the App if we see a “do not track” signal from your browser.

  1. YOUR RIGHTS

8.1.  If you are a European resident, you have the right to access the personal information we hold about you and to ask us to correct, update or delete your personal information. If you wish to exercise this right, please contact us by email at support@powerrabbit.eu.

8.2.  In addition, if you are a European resident, we note that we process your information in order to perform any contracts we may have with you (for example, if you place an order through the App) or to pursue our legitimate business interests listed above. In addition, please note that your information may be transferred outside Europe.

  1. DATA STORAGE

9.1.  Your personal data is stored in data centers of Amazon Web Services Inc. located in the territories of European Union member states.

9.2.  Data collected for accounting purposes will be stored for 7 (seven) years after the last service.

9.3.  In cases of suspicion of a criminal offence, attempted fraud or false information, data will be stored for 10 (ten) years.

9.4.  In the event of a dispute, the data will be retained until the dispute is resolved or the dispute claim expires.

9.5.  Please note that deleting the App from your device does not result in the deletion of your personal data.

9.6.  If the App is not used for 3 (three) years, we will inform you and ask you to confirm whether the account is still active. In the event of a negative response, the account will be closed and the personal data deleted, except where such data is required to be kept for accounting, dispute resolution or fraud prevention purposes.

  1. SECURITY OF YOUR DATA

10.1. We endeavour to ensure that your personal information is protected and the App is therefore protected by appropriate means designed to protect information beyond our control, including against loss, misuse or alteration.

10.2. Although we apply security measures to protect confidential information and to ensure adequate security, we do not guarantee that information posted on the Internet is secure or that such transmission will be free from delay, interference, interception or error.

  1. LINKS TO OTHER SITES

11.1. Please note that our privacy policy will not apply to other websites that you may link to from our App.

  1. CHANGES

12.1. We may update this privacy policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.

  1. CONTACT US

13.1. For more information about our privacy practices, if you have any questions or would like to make a complaint, please contact us at support@powerrabbit.eu.

13.2. The supervisory authority in Latvia is the Data State Inspectorate (www.dvi.gov.lv), which can be contacted by email at info@dvi.gov.lv

 

Date of editing: 26.12.2023.

Publication date: 26.12.2023.

Expiry date of previous version: 22.07.2022 – 25.12.2023